Returns and Exchanges

Latchkey Loft has a 14 day Change of mind exchange policy: any unwanted items must be shipped back within 14 days of receipt upon which time you will receive a store credit/exchange for another item. Items must be returned to us in perfect unworn condition with tags still attached.

Refunds will only be made if the item is faulty so please choose carefully. Refunds will either be credited to the original purchaser’s credit card, Paypal or as store credit.

Please contact us at for further return/exchange instructions.

Note: Due to health regulations, earrings cannot be exchanged/returned

Variance in crystals and stones 

All crystals and stones are individually hand picked, and hand cut and so each has individual characteristics. Each piece may vary slightly from the image on the website. Unfortunately, we are unable to exchange for a different piece as each piece is unique.